Privacy Policy

This Privacy Policy explains how CareGuard Platform Technologies Corp. ("we", "us", "our", "Company") collects, uses, discloses, and protects your personal information when you use the ChatNasium AI chat platform ("Service", "Platform"). We are committed to transparency and compliance with applicable privacy laws including GDPR, CCPA, and other data protection regulations.

We use your personal information for the following purposes:

• Provide the Service: Process your queries, generate AI responses, manage your account
• Improve AI Performance: Train and refine our AI models to provide better responses
• Personalization: Customize your experience and remember your preferences
• Communication: Send service updates, respond to inquiries, provide customer support
• Analytics: Analyze usage patterns to improve features and user experience
• Security: Detect fraud, prevent abuse, protect against security threats
• Billing: Process payments and manage subscriptions
• Legal Compliance: Meet legal obligations and enforce our Terms of Service
• Marketing: With your consent, send promotional materials about new features

AI Training and Your Data: Your conversations may be used to improve our AI models. We anonymize and aggregate this data to protect your privacy. Premium Plus and Enterprise users can opt out of AI training data usage in their account settings.

We implement industry-standard security measures to protect your personal information:

• Encryption: Data in transit is encrypted using TLS/SSL; data at rest is encrypted using AES-256
• Access Controls: Strict authentication and authorization requirements for accessing user data
• Regular Audits: Security assessments and vulnerability scanning
• Employee Training: Staff trained on data protection and privacy practices
• Incident Response: Procedures in place to detect and respond to security breaches
• Secure Infrastructure: Hosting on secure, certified cloud platforms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Data: Retained while your account is active and for 90 days after account deletion
• Conversation History: Retained according to your subscription tier; free users: 30 days, premium users: indefinitely unless deleted
• Payment Records: Retained for 7 years for tax and accounting purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Legal Hold: Data may be retained longer if required for legal proceedings

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information ("right to be forgotten")
• Portability: Request transfer of your data to another service in a machine-readable format
• Restriction: Request limitation on how we use your information
• Objection: Object to certain types of processing, including marketing
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
• Opt-Out of AI Training: Request that your data not be used for AI model training (Premium Plus and Enterprise users)

To exercise these rights, please contact us at privacy@chatnasium.com or use the data management tools in your account settings. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to collect information about your browsing activities:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

Our Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from those in your country. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data receives adequate protection during international transfers.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we have collected (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights
• Right to limit use and disclosure of sensitive personal information

To exercise your CCPA rights, contact us at privacy@chatnasium.com or call +1 (888) 965-5558.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to receive information about our legal basis for processing your data
• Right to data portability in a structured, commonly used format
• Right to object to automated decision-making and profiling

Our legal bases for processing include: performance of contract, legitimate interests, consent, and legal obligations.

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

Some browsers have "Do Not Track" features that allow you to tell websites not to track you. Currently, there is no industry standard for responding to Do Not Track signals. We do not currently respond to Do Not Track signals, but you can control tracking through cookie settings and privacy tools.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page, updating the "Last Updated" date, and/or sending you an email notification. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.